Gambling is entertainment — and entertainment should never come at the cost of your financial security or mental health. This page explains the tools, resources and commitments 92koko has in place to help every player on our platform stay in control.
Responsible gambling means approaching betting and casino games as a form of paid entertainment — with a defined budget, a clear time limit and the understanding that the house always has a statistical edge. It is not a strategy for making money, recovering losses or escaping financial or personal problems.
At 92koko, we take this seriously. Our responsible gambling framework is built into the platform architecture itself — not added as an afterthought. Whether you are betting on a PSL T20 match from Karachi or spinning slot reels from Lahore, the same set of protective tools is available to you from day one.
We recognise that for a small number of people, gambling can develop from an enjoyable pastime into a problematic pattern. Identifying the warning signs early and acting on them — with access to the right tools — is something 92koko actively facilitates. Every player on this platform has a right to gamble safely or stop entirely, and we support both choices without judgment.
All of the following tools are available free of charge, directly in your account settings. You do not need to contact support to activate most of them — though our team is always available to assist.
Set a maximum amount you can deposit per day, per week or per month. Once your limit is reached, further deposits are blocked for that period.
Define the maximum amount you are willing to lose within a given period. When your loss cap is reached, further bets are blocked — regardless of how close you feel the next win might be.
Set a maximum continuous session duration. When the timer ends, you receive a clear notification that your session limit has been reached and are prompted to either take a break or continue with a deliberate choice.
Periodic pop-up reminders appear at intervals you set — every 30, 60 or 90 minutes — showing how long you have been playing and your net session position. It is a simple but effective way to stay grounded.
If you need to step away from the platform for a short period without formally self-excluding, the "Take a Break" feature blocks access for a defined cooling-off window of 24 hours, 48 hours, 7 days or 30 days.
The most powerful tool available. Self-exclusion completely blocks your access to the platform for a minimum period of 6 months, or permanently. It cannot be reversed before the exclusion period expires.
The questions below are for personal reflection only. They are not a clinical diagnostic tool. If several of these statements describe your experience, please consider reaching out to a problem gambling support service.
Select Yes or Sometimes if the statement applies to you. This tool does not store or transmit any information.
Problem gambling does not always look the same in every person. It can develop gradually and quietly. Being aware of the early warning signs — in yourself or someone you care about — is an important step in preventing a manageable issue from becoming a serious one.
If you recognise these patterns in your own behaviour, please use the account tools described on this page. Our support team treats all responsible gambling conversations with complete respect and confidentiality.
Self-exclusion is the most comprehensive responsible gambling tool on the platform. It is designed for players who feel they need a complete break from gambling — either for a defined minimum period of 6 months, or permanently.
Once activated, self-exclusion cannot be reversed before the exclusion period ends. Your account balance is frozen but preserved; upon the expiry of a temporary exclusion, you will be required to complete a re-assessment before reinstatement is considered.
Access your 92koko account from any device. You do not need to visit a specific page — our support team can initiate the process directly from the Live Chat interface.
Navigate to Account Settings > Responsible Gambling. All player protection tools are grouped in this section, clearly labelled and ready to activate.
Choose your exclusion period: 6 months, 1 year, 5 years or permanent. Read the confirmation statement carefully before proceeding. There is no undo.
If you prefer, simply open Live Chat and tell the support agent you want to self-exclude. They will handle the entire process for you, in English or Urdu, with full discretion. No judgment — no questions designed to change your mind.
You will receive an email confirming your account has been excluded, along with information about support resources. Your balance is preserved and your data is held securely during the exclusion period.
92koko can provide access restrictions and account tools — but professional counselling and peer support can make a real difference. The following resources offer confidential guidance for anyone affected by problem gambling.
92koko operates under an internationally recognised gaming license. The licensing jurisdiction maintains access to certified responsible gambling support services for players. Contact our support team to obtain relevant organisation details applicable to your situation.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength and hope with each other to solve their common problem and help others do the same. GA meetings operate in multiple countries and can be accessed remotely. Ask our support team for access details.
Talking openly with someone you trust — a family member, a close friend, a doctor or a community leader — can be a powerful first step. In Pakistani communities, trusted family and community networks can provide meaningful support alongside professional services.
Our Live Chat team is available 24/7, including during PSL season peaks and ICC tournament weeks. If you or someone you know needs help with a gambling problem, contact us directly. We will facilitate self-exclusion, provide support resource information and handle the conversation with full respect and discretion.
GamCare is an internationally recognised organisation providing information, advice, support and treatment for anyone affected by gambling harms. Information and online resources are available. Contact our support team for current access details relevant to your jurisdiction.
BeGambleAware provides educational information about safer gambling, warning signs and how to access treatment and support services. This is a text-only reference. Contact our support team for details on accessing these resources from your location.
The 92koko platform is strictly for adults. We have zero tolerance for underage gambling. Age verification is a mandatory step in the registration and KYC process. Any account found to belong to a minor will be immediately closed and all balances forfeited.
If you share your device with family members — including children — in cities like Karachi, Lahore, Islamabad or elsewhere across Pakistan, please take steps to ensure they cannot access your 92koko account. Practical measures include:
If you believe a minor is accessing a 92koko account — including through a family member's registered account — please contact our support team immediately. We treat all such reports with the highest priority.
Responsible gambling is an active practice, not a passive one. The following habits, adopted consistently, help keep gambling in its proper place — as an entertainment activity with defined boundaries.
Decide exactly how much you are willing to spend — in PKR — before you open the platform. Treat this as the cost of an evening's entertainment. When the budget is gone, the session ends. Use the deposit limit tool to enforce this automatically.
Set a session time limit before logging in and stick to it. Set a phone alarm as an external reminder if needed. Long, unplanned sessions are one of the most common pathways to overspending and loss-chasing behaviour.
When you win — whether on a PSL match bet or a slot spin — celebrate it as a good outcome, but do not revise your expectations upward. Winning streaks end. Building your bankroll management around expected wins rather than expected losses leads to disappointment and risk.
A losing session is a losing session. The next bet does not know about the previous one. Increasing your stake to "win it all back" is the single most destructive behaviour pattern in gambling. If you reach your loss limit, stop — that limit exists for exactly this reason.
Gambling should be one of many leisure activities in your life — not the primary one. Maintaining engagement with sports, social activities, family time and other hobbies naturally limits the amount of time and money available for gambling, which is a healthy balance.
If gambling is starting to feel compulsive, secretive or financially stressful, tell someone you trust. Whether it is a family member in Lahore, a friend in Rawalpindi or our own support team — speaking up is the most effective first step toward regaining control.
Every player on 92koko has access to the full range of responsible gambling tools — for free, right now, from their account dashboard. If you need help activating them or want to speak to someone, our support team is available 24/7.
18+ only, or the higher minimum required by the operator/license jurisdiction. Gambling involves risk. Local laws in Pakistan may restrict participation. Please gamble responsibly and within your means.